Privacy policy
Privacy Policy – NYC Safety Supply
Last updated: May 30, 2026
NYC Safety Supply operates this website and online store, including all related information, content, products, features, tools, and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our services.
NYC Safety Supply is powered by Shopify, which helps us operate our online store, process transactions, and provide ecommerce services to customers.
By using this website, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
When we use the term personal information, we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with our website and services, we may collect or process the following types of personal information:
Contact information, including your name, billing address, shipping address, email address, and phone number.
Payment and transaction information, including payment details, billing information, order history, items purchased, returns, refunds, and related transaction records.
Account information, including your username, password, preferences, saved addresses, and account settings.
Shopping activity, including products you view, add to cart, save, purchase, return, exchange, or cancel.
Communications with us, including information you provide when contacting customer service, submitting questions, requesting support, or making business inquiries.
Device and usage information, including your IP address, browser type, device information, website activity, pages viewed, and interactions with our website.
How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, contact us, submit information, or use our website.
Automatically through cookies, pixels, analytics tools, and similar technologies when you browse or interact with our website.
From Shopify and service providers that help us operate the store, process payments, manage orders, provide analytics, support fulfillment, and improve website functionality.
From third-party partners or tools we use to provide services, marketing, advertising, payment processing, fraud prevention, shipping, fulfillment, and customer support.
How We Use Personal Information
We use personal information for the following purposes:
Providing and improving our services. We use personal information to operate our website, process payments, fulfill orders, manage customer accounts, arrange shipping, process returns or refunds, respond to customer inquiries, improve our product offerings, and provide a better shopping experience.
Order processing and fulfillment. We use your information to process purchases, confirm orders, coordinate shipping, provide tracking information, manage returns, and communicate order-related updates.
Customer service and communication. We use your information to respond to questions, provide support, handle product or order issues, and maintain our business relationship with customers.
Marketing and advertising. We may use personal information to send promotional emails, show relevant advertisements, recommend products, or communicate offers related to our products and services. You may opt out of marketing emails at any time by using the unsubscribe link in our emails.
Security and fraud prevention. We use personal information to help protect our website, verify transactions, detect fraud, prevent unauthorized activity, and maintain a safe shopping experience.
Legal and compliance purposes. We may use personal information to comply with applicable laws, respond to lawful requests, enforce our policies, protect our rights, resolve disputes, and support legal or regulatory obligations.
How We Disclose Personal Information
We may disclose personal information when necessary to operate our business, provide services, and comply with legal obligations. This may include sharing information with:
Shopify, which powers our online store and helps us provide ecommerce services.
Payment processors, shipping providers, fulfillment partners, technology providers, analytics providers, fraud prevention services, customer support tools, and other vendors that perform services on our behalf.
Business and marketing partners that help us provide advertising, promotional, or customer communication services.
Third parties when you direct us to share information, consent to sharing, or use features that require third-party services.
Government agencies, law enforcement, courts, regulators, or other parties when required by law, legal process, or to protect our rights, customers, or business.
Parties involved in a business transaction, such as a merger, sale, financing, restructuring, or transfer of some or all of our business assets.
Relationship with Shopify
Our store is hosted and powered by Shopify. Shopify collects and processes personal information related to your access to and use of our store in order to provide ecommerce services, process transactions, support store functionality, and help improve Shopify’s services.
Information you provide through our website may be transmitted to Shopify and may be processed by Shopify and its service providers. Shopify may also process certain information as an independent controller for specific purposes described in Shopify’s own privacy policies.
To learn more about how Shopify handles personal information, you may review Shopify’s privacy information at:
Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand customer behavior, improve website performance, support security, provide advertising, and measure marketing effectiveness.
Shopify’s cookie information also references privacy-related cookies and tracking controls used to remember privacy choices about cookies and online tracking.
You may be able to manage cookies through your browser settings or through privacy controls available on our website. Disabling certain cookies may affect website functionality.
Third-Party Websites and Links
Our website may contain links to third-party websites, tools, services, or platforms. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. If you visit third-party websites, you should review their privacy policies and terms before providing personal information.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Security and Retention
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee perfect security.
We retain personal information for as long as necessary to provide services, process orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
The right to request access to personal information we maintain about you.
The right to request correction of inaccurate personal information.
The right to request deletion of personal information, subject to legal and business recordkeeping requirements.
The right to request a copy of certain personal information.
The right to opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.
The right to manage marketing communications by unsubscribing from promotional emails.
These rights may vary depending on your location and applicable law. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising privacy rights available to you under applicable law.
To learn more about privacy rights related to Shopify’s processing of personal information, you may visit:
Marketing Communications
If you sign up for marketing emails or otherwise consent to receive promotional communications, we may send you updates, offers, product information, or other marketing messages.
You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing messages, we may still send non-promotional communications related to orders, account activity, customer service, legal notices, or business transactions.
Complaints
If you have concerns about how we handle personal information, please contact us at the email address listed below. Depending on your location, you may also have the right to contact a local privacy or data protection authority.
International Transfers
We may transfer, store, and process personal information outside of your state, province, or country of residence. When personal information is transferred internationally, we take steps designed to protect the information in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations, or business operations. When we update this Privacy Policy, we will revise the Last updated date above and post the updated version on our website.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or how to exercise any privacy rights available to you, please contact NYC Safety Supply by email at:
We review privacy-related inquiries and requests in accordance with applicable law and will respond within the time required by law.
For customer service, order support, returns, product questions, or business inquiries, please also contact us at: